Thomas B Bell Jr.
14590 East 2^nd Ave
Aurora, Colorado 80011
(720) 275.0201
TBBELL2003@yahoo.com

 

CAREER OBJECTIVE

 

I am actively seeking a challenging position with a company that is dynamic and progressive, with growth-oriented positions where my creative talents and innovative capabilities can be efficiently utilized.

RELEVANT SKILLS

10 Years Experience with RBOC, CLEC and LEC State Tariffs

Circuit design, tracking and inventory management

CLEC bill auditing

Project Management of wholesale billing programs

Local Number Portability

VOIP Switch Programming

TI DS3 OC3 Circuit Provisioning Using IMA (US West/ Qwest) and ICG systems

Microsoft Word & Excel & Outlook Email Programs

Over 10 Years of Customer Service Call Center experience

Call Center management 2 Years

Data Entry and 10 Key by Touch Typing 45 WPM

 

PROFESSIONAL EXPERIENCE

Level 3/ Client Solv Staffing

November 2014 – March 2015

Greenwood Village Colorado

Contractor         

Offnet Specialist Voice Provisioner I

§ Review of LNP request verification of phone number ownership via Neustar

§ Issue and manage Local Number Portability service request

§ Correction of order rejections by Carriers

§ Issue Supplemental order Requests when necessary including due date change

§ Implement and communicate NPAC/LSOA and FOC reports to city sales   

§ SME (Subject Matter Expert) for large complex LSR Porting Projects with ATTSW & ATTBS

§ Updating of company Account Executives with FOC and turn up information

 

 

Snelling Staffing Services    November 2014- Present Part Time  Greenwood Village Colorado

§ Various Assignments related to Conventions held at Colorado Convention Center

§ Lead Retrieval Programmer and scanning

§ Delegate Registration   Printing of attendees badge and course tickets

§ Session Room Monitor and Speaker Podium Assistant

 

Comcast/Ultimate Staffing

March 2014 – September 2014

Greenwood Village Colorado

Contractor                              

Partner Support Coordinator

§ Review and Order processing of Comcast Business proposals from indirect sales channel

§ Making corrections to products ordered, auditing for applicable pricing discounts

§ Warm welcome call to new customer reviewing proposal

§ If  required creation of new proposal sent via DocuSign

§ Coordination of Technician Facility Site Survey

§ Final review of order after facility survey ordering installation

 

 

 

 

 

 

 

 

 

Liberty Bell Telecom/ Dish Network

March 2007 – December 2013

Denver Colorado

 

Inside Sales Lead/ Tier 2 Customer Support Specialist II

 

§ Sales Escalation specialist

§ Inbound sales of telephone, DSL and Dish Network packages.

§ Business sales of Phone and Internet services

§ POTS & DSL Modem trouble shooting

§ On call POTS and DSL trouble ticket escalations

§ Project management of company wholesale billing to ensure proper discounting

 

                    

Service Magic Corp,

April 2005 – February 2007

Golden Colorado

 

Lead Customer Service Representative

§ Lead Representative responsibilities include, analyzing incoming call flow adjusting available work force to meet 2% abandoned call rate

§ Service observation and coaching

§ Conducting weekly group meetings

Comcast/Pinpoint Staffing		September 2004 – March 2005		Greenwood Village Colorado
Provisioning Tech I

§ Programming Phone switch for new Comcast VOIP Service

§ Including changing of Custom Calling Features

§ Setting Voice Mail Box Permissions

 

JST Holdings LLC

January 2005 -March 2009

Denver Colorado

 

Project Coordinator      

             

      As the Project Coordinator to the General Manager

              duties, include overseeing subcontractors

              Finish work      

Further tasks were walk thru inspection by property owner noting punch list items for sub-contractors to correct

 

 

Qwest Communications

July 2002-March 2003

Denver Colorado

Sales & Service Consultant                 

 

§ Billing Adjustments and payment arrangements on incoming calls

§ Ordering new and transfers of local phone service, checking CO Switch for

§ Facility availability such as LPN, Multiple Line capacity, DSL, and VDSL.

§ Orders needing LPN submission of LSR to carrier

§ Consultative sales of telecommunication products that include Qwest

§ Residential phone service, Qwest residential DSL and PCS Sales.

 

 

 

 

 

 

 

 

 

References

 

 

 

Jay Weber         CEO One World Labs                     303-834-7494

 

David Casiano    Supervisor Partner Support Coordinator    303-643-0532

 

Kimberly Alexander    Manager Provisioning II Level 3       636-625-7389